Question 1

How do I create an account?

Accepted Answer

Visit paperlessrental.app, click 'Start Free Trial', fill in your details, verify your email, and start using the platform immediately.

Question 2

I forgot my password. What do I do?

Accepted Answer

Click 'Forgot Password' on the login screen, enter your username or email, and follow the reset link sent to your email.

Question 3

Can I use Google to sign in?

Accepted Answer

Yes! Click 'Sign in with Google' on the login page for a passwordless experience.

Question 4

How long is the free trial?

Accepted Answer

The free trial lasts 7 days with access to up to 3 vehicles and all core features.

Question 5

What happens after my trial ends?

Accepted Answer

Your account enters read-only mode. You can still view your data but cannot create new contracts. Upgrade to a paid plan to restore full access.

Question 6

How do I create a new contract?

Accepted Answer

Click 'New Contract' in the sidebar, follow the 4-step wizard: select a vehicle, enter customer info (or scan their ID), set rental details, then review and sign.

Question 7

Can I scan customer IDs automatically?

Accepted Answer

Yes! Upload a photo of the customer's ID card, passport, or driver's license. Our AI automatically extracts all relevant information.

Question 8

What document types can the AI scan?

Accepted Answer

National ID cards (front and back), passports, and driver's licenses. The system supports documents from any country.

Question 9

Can I add a second driver to a contract?

Accepted Answer

Yes! In the Customer Information step, there's an option to add a second driver with their own ID documents.

Question 10

How do I download a contract as PDF?

Accepted Answer

Open the contract from your Signed Contracts list, then click the 'Download PDF' button.

Question 11

Can I share a contract via WhatsApp?

Accepted Answer

Yes! After creating or viewing a contract, click 'Share via WhatsApp' to send a pre-formatted message with all contract details to the customer.

Question 12

Can I edit a contract after it's signed?

Accepted Answer

Contract details cannot be edited after signing to maintain legal integrity. However, you can update the contract status (Active, Completed, Cancelled).

Question 13

How do I delete a contract?

Accepted Answer

Open the contract, click the delete button, and confirm. Note: This action cannot be undone.

Question 14

How do I add a new vehicle?

Accepted Answer

Go to Fleet Hub, click 'Add Vehicle', fill in the vehicle details (make, model, plate, etc.), and save.

Question 15

What's the vehicle limit for my plan?

Accepted Answer

Free Trial: 3 vehicles. Starter: 10. Professional: 25. Business: Unlimited. Enterprise: Custom.

Question 16

How do I track vehicle maintenance?

Accepted Answer

In Fleet Hub, click 'Schedule Maintenance', select the vehicle, describe the issue, set severity and date.

Question 17

What does the utilization rate mean?

Accepted Answer

It's the percentage of your fleet currently being rented out. Higher rates mean more of your fleet is generating revenue.

Question 18

How are customers added?

Accepted Answer

Customers are automatically added when you create a contract using their information. You can also manually add customers from the Customers screen.

Question 19

What is the reputation system?

Accepted Answer

Each customer gets a reputation score (Excellent, Good, Neutral, Bad, Blacklisted) to help you track customer reliability.

Question 20

Can I add notes about a customer?

Accepted Answer

Yes! Each customer profile has a notes field where you can add private observations.

Question 21

How do I upgrade my plan?

Accepted Answer

Go to Settings > Billing, browse the available plans, and click 'Upgrade' on your preferred plan.

Question 22

What payment methods are accepted?

Accepted Answer

We accept payments via PayPal through our secure Polar payment integration.

Question 23

Is there a money-back guarantee?

Accepted Answer

Yes! All paid plans come with a 30-day money-back guarantee.

Question 24

Can I switch between monthly and annual billing?

Accepted Answer

Yes! Annual billing is available and saves you 30%.

Question 25

How do I cancel my subscription?

Accepted Answer

Go to Settings > Billing and click 'Cancel Subscription'. Your access continues until the end of the current billing period.

Question 26

How do I invite team members?

Accepted Answer

Go to the Team section in Settings, click 'Add Member', enter their username, email, and role, then send the invitation.

Question 27

What roles are available?

Accepted Answer

Owner (full access), Manager (operations), Agent (contracts & customers), Accountant (read-only financials).

Question 28

Can I change a team member's role?

Accepted Answer

Yes! Edit the team member's profile and change their assigned role.

Question 29

What reports are available?

Accepted Answer

Financial reports (revenue, averages), Contract analytics (counts, durations, top vehicles), and Fleet utilization reports.

Question 30

Can I export reports?

Accepted Answer

Yes! Each report can be exported as a professional PDF with your company branding.

Question 31

What time ranges are available?

Accepted Answer

All Time, Last Week, Last Month, Last Quarter, and Last Year.

Question 32

What browsers are supported?

Accepted Answer

Chrome, Firefox, Safari, Edge — all modern browsers are fully supported.

Question 33

Is my data backed up?

Accepted Answer

Yes, all data is automatically backed up on our secure cloud infrastructure.

Question 34

Can I use the app offline?

Accepted Answer

The app requires an internet connection to function, as it syncs data to the cloud in real-time.

Frequently Asked Questions

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